Frequently Asked
Questions
Everything you need to know about buying, exporting, shipping, and receiving a vehicle from Japan Quality Exports.
Buying a vehicle from Japan can seem complicated, especially when it comes to auctions, pricing, documentation, shipping, and customs. We’ve put together answers to the questions we receive most often to make the process simple and transparent.
How can I buy a vehicle from Japan Quality Exports?
You can browse our available inventory, dealer vehicles, and auction vehicles online. Once you find a vehicle you’re interested in, contact our team and we will guide you through the purchasing process.
Can I choose a vehicle from a Japanese auction?
Yes. Our auction vehicle listings allow you to view vehicles available through Japanese auctions. You can contact us with the vehicle or auction listing you’re interested in, and our team can assist you with the next steps.
Can you help me find a specific vehicle?
Yes. If you are looking for a particular make, model, year, specification, or budget, contact us with your requirements and our team can help identify suitable vehicles.
Are the vehicles inspected before purchase?
Auction vehicles are generally accompanied by auction information and inspection details provided by the relevant Japanese auction. We recommend reviewing the available vehicle information carefully before purchasing.
Can I request more information about a vehicle?
Yes. If you need additional information, photographs, specifications, auction details, or pricing information, contact our team and we will assist you.
How is the price of a vehicle determined?
Vehicle pricing can depend on the vehicle’s source, condition, specifications, auction results, market demand, and other factors. For vehicles where a fixed price is not displayed, you can request a price from our team.
Why does some inventory show "Price on Request"?
Some vehicles do not have a fixed publicly displayed selling price. In these cases, simply click Request Price and submit your details. Our team will provide the relevant pricing information.
Does the vehicle price include shipping?
Not necessarily. Vehicle purchase costs and shipping costs can vary depending on the vehicle and destination. Please contact us for a complete quotation based on your requirements.
What payment methods do you accept?
We accept bank transfers and online payment methods such as PayPal, Wise, Stripe, and other available options. Bank transfers typically take 1–3 business days to be received and verified, while online payments are generally processed within minutes, depending on the payment method.
Are there additional costs?
Depending on your destination, additional costs may include shipping, customs duties, taxes, port charges, registration fees, inspection fees, and other local charges.
Where can you ship vehicles?
We work with shipping companies to arrange vehicle transportation to ports around the world. Available destinations and shipping costs depend on the destination port.
How long does shipping take?
Transit times vary depending on the destination, shipping schedule, vessel availability, and port conditions. Please refer to our Shipping Information page for typical transit times.
Which port will my vehicle be shipped from?
The shipping port depends on the vehicle’s location and the available shipping arrangements. Our team will confirm the applicable port during the shipping process.
Can I track my vehicle during shipping?
Once shipping arrangements have been completed, our team can provide the available shipping and vessel information.
Do you arrange shipping?
Yes. We can assist with arranging the export and shipping process after your vehicle purchase.
What documents will I receive with my vehicle?
The required export and vehicle documentation depends on the destination country and transaction. Our team will provide the appropriate export documents required for the shipment.
Do you handle export documentation?
Yes. We assist with the export documentation process required to ship the vehicle from Japan.
Who handles customs clearance?
Customs procedures at the destination are generally handled according to the requirements of the destination country. You may need to work with a customs agent or local representative.
Do I have to pay import taxes and duties?
Import taxes, customs duties, and other government charges vary by country. These costs are generally the responsibility of the buyer unless otherwise agreed.
Can you help with customs requirements?
We can provide available vehicle and export documentation and help you understand the information required for the shipment. However, local customs requirements should be confirmed with the relevant authorities or a customs professional in your country.
What is a Japanese auction vehicle?
Japanese auction vehicles are vehicles offered through established vehicle auction systems in Japan. Listings may include information such as vehicle specifications, mileage, grade, auction date, and inspection information.
What does the auction grade mean?
The auction grade is an assessment provided by the relevant auction house. Its meaning and grading criteria can vary, so the original auction information should be reviewed carefully.
Can I see the auction inspection information?
Where available, relevant auction information can be provided as part of the vehicle details.
Can I bid on an auction vehicle?
Auction purchasing arrangements depend on the specific vehicle and auction. Contact our team before making any assumptions about availability or bidding arrangements.
Can auction vehicles be purchased before the auction?
This depends on the vehicle and the applicable auction arrangements. Contact us to discuss the vehicle you’re interested in.
What are dealer vehicles?
Dealer vehicles are vehicles sourced through Japanese dealers and other vehicle suppliers rather than directly through an auction listing.
Are dealer vehicles fixed-price vehicles?
Some dealer vehicles may have a fixed price, while others may require a quotation. The pricing information displayed on each listing will indicate what is available.
Can I request additional photos?
Yes. If additional photographs or information are available, our team can assist with your request.
Can I request a quotation for a dealer vehicle?
Yes. Contact us with the vehicle details and our team can provide the applicable quotation.
Can I negotiate the price?
Pricing depends on the vehicle, supplier, market conditions, and applicable purchasing arrangements. Contact our team to discuss the vehicle and available pricing.